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School Outfitters

School Outfitters Store Details
589 customers have rated this store since April 2003

 
4.4
See all ratings
All Ratings
  • 4.4 
  • 4.3 Product met expectations
  • 4.4 Ease of finding what you are looking for
  • 4.6 On-time delivery - Product arrived when expected
  • 3.4 Shipping charges
  • 4.6 Availability of product you wanted
  • 4.3 Would shop here again
  • 4.4 Clarity of product information
  • 4.3 Charges stated clearly before order submission
  • 3.8 Variety of shipping options
  • 4.6 Order tracking
  • 4.4 Overall look and design of site
  • 4.4 Selection of products - Types of products available
  • 4.4 Overall satisfaction
  • 4.2 Prices relative to other online merchants
  • 4.3 Customer support
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Contact Information
Physical Address: 3736 Regent Avenue
Cincinnati OH 45212-3724
UNITED STATES
Customer Service: Tel: 1-866-619-1776
Fax: 1-800-494-1036
Email: helpdesk@schooloutfitters.com
Web site: http://www.schooloutfitters.com
Features & Services

Ordering Methods
Order phone number: 1-800-260-2776
Toll-free order phone number: 1-800-260-2776
Order fax number: 1-800-494-1036
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
17 Reviews TotalReviews 1 - 10 of about 17
  • 3.0 Would shop here again
  • 2.5 Overall satisfaction
  • 1.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 1.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 1.0 Variety of shipping options
Thursday, May 23, 2013 10:41 AM
The item I purchased was damaged in the box - althought the outter box showed no signs of damage.
the price of the item ordered was $179.88 for product and 106.33 for shipping - we are a distrabution center and know the cost of shipping by weight of product - shipping cost are way over inflated.
  • 1.0 Would shop here again
  • 1.0 Overall satisfaction
  • 0.5 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 2.5 Customer support
  • 3.5 Order tracking
  • 3.5 Availability of product you wanted
  • 5.0 
  • 4.5 Clarity of product information
  • 4.5 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 4.5 Selection of products - Types of products available
by Cara, Thursday, May 23, 2013 8:12 AM
The furniture I purchased came with a large chip in the table. I tried clling the customer service number for 2 days and it was always busy. I emailed my concern to the "Contact Us" section of the website. I finally did the live chat on the website and that person finally forwarded my concerns to the correct department. I did receive an email late yesterday trying to help with my return.
I don't think that schools should have to pay for shipping.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
by maria, Friday, May 17, 2013 9:35 AM
The servises it so good
  • 4.5 Would shop here again
  • 5.0 Overall satisfaction
  • 4.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 4.0 
  • 2.5 Shipping charges
  • 3.5 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 4.5 Variety of shipping options
by Kim S., Tuesday, May 14, 2013 10:28 AM
The only reason I rated it an "8" on whether the product met my expectations, has nothing to do with the quality of the product (the quality is excellent), it's because I purchased these items online & therefore couldn't touch/feel them in person & test the comfort-level of the chairs I bought...which is the down-side to buying online. But for folding chairs, they're still great quality! Thank you!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 2.5 Shipping charges
  • 4.5 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 3.0 Variety of shipping options
by Shadow's Dad, Thursday, May 09, 2013 12:40 PM
I could not be more satisfied with the company. Product met my expectations, communication exceeded my expectations. Heck, I was surprised that they didn't send someone to assemble the carts! would not hesitate to use or suggest someone else to use them.
Purchasing was easy. We will see how delivery goes!
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 3.5 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 4.5 Order tracking
  • 5.0 Availability of product you wanted
  • 1.5 Shipping charges
  • 2.5 Variety of shipping options
  • 3.5 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 3.5 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 4.5 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 3.5 
by Mai, Monday, April 22, 2013 8:07 AM
Great selection of products.
I ordered a classroom rug last month when it arrive it did not look like the rug I ordered. However I will continue to shop with them because they have great customer service, I am sure if I place the call they will fix my rug problem.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 4.5 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
by DW, Bellingham, Friday, April 12, 2013 6:17 PM
What we ordered we couldn't find anywhere else very readily. It came promptly, at a reasonable price, it arrived in good condition (and for some lucky reason we scored free shipping).
The previous order was filled promptly and in good condition; the price was right.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 1.0 
  • 4.0 Clarity of product information
  • 4.5 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 4.0 Selection of products - Types of products available
by Chuck, Saturday, April 06, 2013 10:30 AM
Easy to use, but order sent to wrong address. Still don't know why.
Website was easy and fast. Hope I like the product.
  • 4.0 Would shop here again
  • 4.5 Availability of product you wanted
  • 4.5 Order tracking
  • 4.5 Customer support
  • 4.5 On-time delivery - Product arrived when expected
  • 4.0 Product met expectations
  • 4.0 Overall satisfaction
  • 4.0 
by Deb, Monday, April 01, 2013 6:52 PM
Of the four chairs I ordered, one came without the swivel part of one leg. I called customer service and a new chair arrived within a couple of days.
  • 5.0 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 3.5 Availability of product you wanted
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 
  • 4.5 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
Monday, March 25, 2013 7:58 AM
The study carrel that I ordered was just what I was looking for- the light-weight and fold-up design makes it very portable, and it is very sturdy and well made, especially considering the price. I only wish it came in black for a student with CVI, but the dark blue should work nicely.
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