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Dell SMB

Dell SMB Store Details
1,232,087 customers have rated this store since December 2000

 
4.4
See all ratings
All Ratings
  • 4.3 Variety of shipping options
  • 4.2 Overall look and design of site
  • 4.4 Overall satisfaction
  • 4.5 Product met expectations
  • 4.3 
  • 4.2 Customer support
  • 4.4 Would shop here again
  • 4.4 Shipping charges
  • 4.5 Order tracking
  • 4.5 Charges stated clearly before order submission
  • 4.5 On-time delivery - Product arrived when expected
  • 4.6 Availability of product you wanted
  • 4.3 Clarity of product information
  • 4.1 Prices relative to other online merchants
  • 4.2 Selection of products - Types of products available
  • 4.2 Ease of finding what you are looking for
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Dell offers a very wide selection of high quality computers, notebooks, servers, peripherals and accessories for small businesses.
Contact Information
Physical Address: Dell Computer Corporation
Round Rock TX 78682
UNITED STATES
Customer Service: Tel: (888) 560-8324
Web site: http://www1.us.dell.com/content/
Features & Services

Ordering Methods
Order phone number: (800) 917-3355
Toll-free order phone number: (800) 917-3355
Order fax number: (800) 225-4893
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
309 Reviews TotalReviews 51 - 60 of about 309
  • 1.5 Would shop here again
  • 3.5 Overall satisfaction
  • 0.5 Product met expectations
  • 3.5 On-time delivery - Product arrived when expected
  • 1.0 Customer support
  • 3.5 Order tracking
  • 2.5 Availability of product you wanted
  • 3.5 
  • 3.0 Clarity of product information
  • 3.5 Overall look and design of site
  • 2.0 Ease of finding what you are looking for
  • 2.5 Selection of products - Types of products available
Friday, May 03, 2013 9:07 PM
The mouse pad keys are loud. I hate not having the old school start up menu. I must of odered the wrong size beacause it is bigger than I expected. It does not spell check, but says that it does. I can't find any of the useful programs I have on my old dell. ETC.....
I have always had the Dell brand in laptops. I hope this one I just purchased online serves me well too. Thank you.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 5.0 Clarity of product information
  • 5.0 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 5.0 Selection of products - Types of products available
by Kathie, Friday, May 03, 2013 9:08 AM
Always on time
The Best!!!
  • 3.5 Would shop here again
  • 1.5 Overall satisfaction
  • 2.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 4.0 Customer support
  • 4.0 Order tracking
  • 2.0 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Selection of products - Types of products available
Friday, May 03, 2013 8:31 AM
I was not pleased with the product I received because I thought that I had ordered a all in one package that included a black ink cartridge.
  • 2.5 Would shop here again
  • 2.5 Overall satisfaction
  • 3.0 On-time delivery - Product arrived when expected
  • 1.5 Customer support
  • 3.0 Order tracking
  • 3.0 Availability of product you wanted
  • 1.0 
  • 3.0 Clarity of product information
  • 0.5 Overall look and design of site
  • 1.5 Ease of finding what you are looking for
  • 3.0 Selection of products - Types of products available
Thursday, May 02, 2013 7:16 PM
Could not check out to make my initial purchase, the web site kept bringing up a blank page for shipping options and would not let me check out. It took two days to order an external hard drive, was way too much hassle for a purchase that should have taken five minutes.
It took me two days to buy an external hard drive for my computer. I could not checkout from my cart, the website kept directing me to a page that just said "Shipping" with no options or links. This is the third time I have had this problem, Dell's website navigation is terrible. Several of the links don't work or redirect you to a page you have already viewed. Also, it would not let me update my billing address. I want the item shipped to my work but my billing address should be my home. It defaulted to my work address for both billing and shipping and would not let me change it. It was a very frustrating experience. I even called the phone number and that didn't work either! Chat was also not available. This was a massive hassle for what should have taken five minutes to complete. I'm very annoyed and frustrated with Dell's website, I certainly hope receiving the merchandise is a better experience.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 4.5 Shipping charges
  • 4.0 Prices relative to other online merchants
  • 4.0 Charges stated clearly before order submission
  • 4.5 Variety of shipping options
Thursday, May 02, 2013 1:31 PM
Dell can be a little pricy at times, but I would continue to shop because I have few, if any, issues with Dell products
can be a little pricy in some areas, but usually has what I am looking for at the time and at a reasonable price.
  • 5.0 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
by RWL, Thursday, May 02, 2013 1:25 PM
I have always purchased Dell Computers. I am happy with the quality of your products.
  • 5.0 Would shop here again
  • 4.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 2.5 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 4.5 Clarity of product information
  • 4.0 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 4.5 Selection of products - Types of products available
Thursday, May 02, 2013 12:31 PM
good price.Program installation discs are surprisingly slow to be recognized and boot up
good price--better than Kostka.Small fight with address information during checkout.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 1.5 Product met expectations
  • 5.0 
  • 5.0 Prices relative to other online merchants
Thursday, May 02, 2013 11:08 AM
ISSUE : MISSING FILE ON DOWNLOAD OF MCCAF ANTIVIRUS SOFTWARE. PROBABLY NEED THE ACTUAL DISK.
  • 4.0 Would shop here again
  • 4.0 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 3.5 Customer support
  • 4.0 Order tracking
  • 4.5 Availability of product you wanted
  • 5.0 Shipping charges
  • 4.5 Variety of shipping options
  • 4.5 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 4.5 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 4.5 
Thursday, May 02, 2013 9:36 AM
Both the outer box and the inner box were damaged and so far things are working. If anything goes wrong it will be from the poor packing and treatment it got in shipping. And then I looked at another sight and the same Camera was $200.00 dollars cheaper but I made the mistake of opening and checking the Camera was working.
  • 5.0 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 4.5 Clarity of product information
  • 4.0 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 4.0 Selection of products - Types of products available
Wednesday, May 01, 2013 4:55 PM
Good products atbfair prices.
Reasonably priced products.
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