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Wayfair

Wayfair Store Details
19,478 customers have rated this store since November 2007

 
4.4
See all ratings
All Ratings
  • 4.4 Ease of finding what you are looking for
  • 4.6 Shipping charges
  • 4.7 On-time delivery - Product arrived when expected
  • 4.4 Product met expectations
  • 4.5 Selection of products - Types of products available
  • 4.3 Prices relative to other online merchants
  • 4.7 Availability of product you wanted
  • 4.3 Clarity of product information
  • 4.4 Variety of shipping options
  • 4.6 Order tracking
  • 4.5 
  • 4.4 Overall look and design of site
  • 4.4 Customer support
  • 4.4 Would shop here again
  • 4.4 Overall satisfaction
  • 4.7 Charges stated clearly before order submission
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Contact Information
Physical Address: 177 Huntington Ave
Boston MA 02115
UNITED STATES
Customer Service: Tel: 877-929-3247
Email: servicesquad@wayfair.com
Web site: http://www.wayfair.com
Features & Services

Ordering Methods
Order phone number: 877-929-3247
Toll-free order phone number: 877-929-3247
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: Truck-Freight & White Glove Delivery on some items
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
1220 Reviews TotalReviews 1 - 10 of about 1,220
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
by Erica G, Wednesday, May 22, 2013 12:40 AM
Fast, free shipping and product was exactly as described
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 4.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
Tuesday, May 21, 2013 9:27 PM
It arrived ahead of schedule.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 4.5 Clarity of product information
  • 4.5 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 4.5 Selection of products - Types of products available
by dreamer, Tuesday, May 21, 2013 3:14 PM
good web page. easy ordering. The packaging of the item could have been better. wood pieces for frame were hot secured and rattled in the box. Fortunate there were no scratches
good experience
  • 4.5 Would shop here again
  • 4.0 Overall satisfaction
  • 4.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.0 Customer support
  • 1.0 Order tracking
  • 4.5 Availability of product you wanted
  • 4.5 
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
Tuesday, May 21, 2013 3:01 PM
Was very happy with the product, however I need directions on releasing the drawers to open
This is my first purchase. I appreciate all the information you provided. I'm looking forward to receiving the order.
  • 0.5 Would shop here again
  • 0.5 Overall satisfaction
  • 4.5 Product met expectations
  • 0.5 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 4.5 
  • 4.0 Clarity of product information
  • 4.0 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 4.0 Selection of products - Types of products available
by j3fun3, Tuesday, May 21, 2013 12:19 PM
was a charm I ordered on the 13th and didn't receive it until late on the 20th
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 4.5 Clarity of product information
  • 4.5 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 4.5 Selection of products - Types of products available
Tuesday, May 21, 2013 12:10 PM
Great so far!
I like products that are different and I found Toscano products fits my profile as well as other items you sell. When purchasing products this is the first site I check out first.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 4.5 
  • 4.0 Shipping charges
  • 4.0 Variety of shipping options
  • 4.0 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
by Kath, Tuesday, May 21, 2013 11:47 AM
I have purchased a few things over the past months and have been happy with the quality of everything I have purchased.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 3.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 3.0 Shipping charges
  • 3.0 Prices relative to other online merchants
  • 3.0 Charges stated clearly before order submission
  • 3.0 Variety of shipping options
Tuesday, May 21, 2013 10:18 AM
I am waiting for resolution of a broken part of the bar stool. Customer service is checking on availability. I hope they will replace stool quickly if part is not available soon.
My purchase was quick and easy. Prices were very good and 2 day shipping was a plus.
  • 3.0 Would shop here again
  • 4.0 Overall satisfaction
  • 2.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 4.5 Shipping charges
  • 4.5 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 4.5 Variety of shipping options
Tuesday, May 21, 2013 9:41 AM
I ordered solar lights and two out of six are not working
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by Bakerone, Tuesday, May 21, 2013 9:32 AM
Just what I wanted. Items were packed perfect. Easy to put together and they look great.
Decent prices, good selections
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