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Victoria's Secret

Victoria's Secret Store Details
130,722 customers have rated this store since May 2000

 
4.3
See all ratings
All Ratings
  • 3.3 Shipping charges
  • 4.4 Customer support
  • 4.3 Selection of products - Types of products available
  • 4.4 Overall look and design of site
  • 4.3 Ease of finding what you are looking for
  • 4.3 Overall satisfaction
  • 4.4 Would shop here again
  • 4.3 Clarity of product information
  • 4.3 Charges stated clearly before order submission
  • 4.1 Variety of shipping options
  • 4.2 Availability of product you wanted
  • 4.3 Product met expectations
  • 4.4 Order tracking
  • 3.7 Prices relative to other online merchants
  • 4.6 On-time delivery - Product arrived when expected
  • 4.3 
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Victoria's Secret offers a wide variety of Bras & Panties, Sleepwear & Robes, Lingerie, Bath & Fragrance, and Satin Bedding in their online store. Shoppers are encouraged to sign up for a free account to make shopping online faster and easier by saving shipping and billing preferences. Members may also save their shopping bag for up to 48 hours before checking out. The site features a Bra Salon for fitting and styling advice, as well as the Glam Lounge where visitors can see recent show clips and photo shoots.
Contact Information
Physical Address: 8655 East Broad Street
Reynoldsburg OH 43068-9715
UNITED STATES
Customer Service: Tel: (800) 970-1109
Web site: http://www.victoriassecret.com
Features & Services

Ordering Methods
Order phone number: (800) 888-8200
Toll-free order phone number: (800) 888-8200
Order fax number: (614) 337-5555
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
2660 Reviews TotalReviews 1 - 10 of about 2,660
  • 1.0 Would shop here again
  • 1.0 Overall satisfaction
  • 0.5 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 4.0 Customer support
  • 4.0 Order tracking
  • 1.0 Availability of product you wanted
  • 4.0 
  • 4.0 Selection of products - Types of products available
  • 4.0 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 4.0 Clarity of product information
by Vanessa, Tuesday, June 18, 2013 11:27 PM
I was so exited waiting on my items but qualities of the produc was not good theI ordered 3 bras one of those 3 is ready broke that metal I don't know how 2 called is ready coming out :(
  • 4.0 Availability of product you wanted
  • 4.5 Order tracking
  • 4.0 Customer support
  • 4.5 On-time delivery - Product arrived when expected
  • 3.5 Product met expectations
  • 3.5 Overall satisfaction
  • 4.0 Would shop here again
  • 4.0 
by DH, Tuesday, June 18, 2013 11:20 PM
Swimsuit ordered had NO lining AT ALL. I would expect at least minimal lining regardless of price.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 
by Mermaid Queen, Tuesday, June 18, 2013 11:17 PM
I love Victoria's Secret bras!
I love Victoria's Secret bras.I have tried others but they never work.And I like the customer service I get if I have to make an exchange at V.S.I love the fragrances V.S. has.I ordered Body By Victoria lotion tonight.This is one of my favorites.Their lotions really soften your skin.I will always shop from Victoria's Secret!
  • 4.5 Would shop here again
  • 4.0 Overall satisfaction
  • 4.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 4.0 Availability of product you wanted
  • 4.5 
  • 5.0 Shipping charges
  • 4.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 4.5 Variety of shipping options
by remy, Tuesday, June 18, 2013 10:38 PM
hope to get soon the items that out of stock. Great shopping experience.
YOU ARE REALLY AN ANGEL.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 4.5 Clarity of product information
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 4.5 Selection of products - Types of products available
by ZoeyyyMOO, Tuesday, June 18, 2013 9:34 PM
Perfect thin jacket for summer time, loved it .
Great service in the end, had some problems before but it was taken care of sufficiently and quickly!
  • 3.5 Would shop here again
  • 2.5 Overall satisfaction
  • 4.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 2.5 Customer support
  • 4.0 Order tracking
  • 2.0 Availability of product you wanted
  • 3.0 
  • 5.0 Shipping charges
  • 3.0 Variety of shipping options
  • 4.0 Charges stated clearly before order submission
  • 3.5 Prices relative to other online merchants
Tuesday, June 18, 2013 9:27 PM
I ordered online and could have swore I placed an order for an item I really was looking forward to getting but didn't get. I could have swore it was on my purchase when I checked out. I even went back online to order the item and searched by the size I needed and it showed up along with a few other items but when I went to select my size no size was available. I was a bit disappointed. But other than that little glitch I was satisfied.
I hope in a case of me having to return any items purchased will be easy.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 4.5 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 3.5 Availability of product you wanted
  • 2.5 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 
  • 3.5 Variety of shipping options
Tuesday, June 18, 2013 8:00 PM
I have been buying clothes from vs now for over 15 years I only buy there because size is true and great quality my only query would be with bras and pants we have size 10/12 etc but I don't know what size these are in American so I don't buy them but great service and stock
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 0.5 
  • 4.5 Shipping charges
  • 4.5 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 4.5 Variety of shipping options
by Joanne, Tuesday, June 18, 2013 5:39 PM
the service is very nice and good,and it delivered fast.
it is so good for me.it has many different kinds of bra that i can choose.and it has information to help me to figure out the proble i have.
  • 5.0 Would shop here again
  • 3.5 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 3.0 
  • 5.0 Shipping charges
  • 4.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 4.0 Variety of shipping options
Tuesday, June 18, 2013 5:25 PM
I never received the $10 off your next purchase coupon that it said I would get
  • 2.5 Would shop here again
  • 3.0 Overall satisfaction
  • 4.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 3.5 Customer support
  • 4.5 Order tracking
  • 3.0 Availability of product you wanted
  • 2.5 Shipping charges
  • 3.5 Variety of shipping options
  • 4.0 Charges stated clearly before order submission
  • 4.0 
  • 2.5 Prices relative to other online merchants
Tuesday, June 18, 2013 5:19 PM
I returned the merchandise to the VS store, which was very convenient. However, since it was an on-line purchase, they could not credit my account. For that reason, I did not buy product to replace what I returned. I was disappointed because I was looking forward to wearing it the following day.
I like the color/design selections of the bras, but find it hard to get the size I need.
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